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How does ProAct ensure quality in its delivery of programs and services with partners?

We must ensure consistency and quality throughout our programs and services.

We have a proven model that leverages the social capital of the community and we must ensure consistency and quality throughout our programs and services. As a commitment to our partners, we conduct the following activities:

  • Our leadership team (CEO/VP) will meet with and/or check-in via email or phone with each of our partners at least once per quarter.
  • Following negative evaluations or low NPS ratings, leadership will follow up accordingly in three to five business days.
  • We will send impact reports to each partner in June and December of each year.
  • Community Impact Concierges will check in with the leadership of their assigned partners every month (in-person meetings are preferred).
  • We send evaluations to our partners on time when they are due. 
  • For Community Impact Concierges who manage high-level volunteers (Rising Star Leadership program participants and/or Site Ambassadors), we conduct bi-weekly accountability check-ins each month.
  • As a team, we take in customer service requests or tickets from our partners who may have questions or need support. Submit a ticket by clicking here.

For all our partners, our leadership team forges and solidifies all our relationships and assigns them to our Community Impact team to carry out program activities designated by our partnership. Community Impact Concierges will be assigned no more than 1-3 corporate partners, 5-7 nonprofits, and 1-3 schools based on their personal passion, experience, and/or professional background.

Community Impact Concierges are:

  • Account managers to our business partners.
  • Assistant volunteer managers to our nonprofit partners.
  • Implementation specialists to our partnering schools.

Click here to learn how a CIC can support you!

For all our partners, our leadership team forges and solidifies all our relationships and assigns them to our Community Impact team to carry out program activities designated by our partnership.